Breakdown Assistance
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We're Human About Breakdown Assistance
You can rely on us to be there when you need us. An Post Insurance is a 100% Irish-owned company, so we understand what matters most to you.
How we Help
We're proud of our competitive prices, but we know that value is about more than just cost. We include Breakdown Assistance (1) with our car insurance policies, for comfort as well as cover.
Excellent cover is what we do, and that includes taking care of you when things go wrong. Enjoy the peace of mind of knowing help is available if you break down, 24 hours a day.
We understand that many of us travel Irish and UK roads regularly, so our Breakdown Assistance is available in Ireland, Northern Ireland, England, Scotland and Wales.
We're powered by people just like you, living in communities all over Ireland. Our experienced team is on hand to get you the help you need.
1) Breakdown Assistance is covered as standard for all policies underwritten by Aviva, AIG and FBD. For policies underwritten by Allianz, Breakdown Assistance is only included on Comprehensive cover. Refer to your Policy booklet for applicable terms and conditions relating to Breakdown Assistance Cover.
Breakdown Assistance Customer Care
| Aviva | AIG | FBD | Allianz |
| Within Ireland: 1800 34 34 35 | Within Ireland: 01 804 4328 | Within Ireland: 091 560 610 | Within Ireland: 01 613 3990 |
| In the UK: +44 161 210 2113 | In the UK: 0845 603 7991 | In the UK: +353 91 560 610 | In the UK: +353 1 613 3990 |
Breakdown Assistance Benefits
If you break down at home, at work or even at the side of the road, a competent repairer will be sent to assist you with your car's recovery. Don't forget - you must stay with the car while the work is carried out. (1)
We can help with breakdowns, mechanical breakdown, fire, theft, attempted theft, malicious damage, punctures that need help to fix or to replace a wheel, lost keys, stolen keys, keys broken in the lock or locked in the insured car.
If the car is not drivable due to a mechanical fault, you will be covered for the cost of towing your car to the nearest garage or to your own garage, whichever is closest (2).
We won't leave you stuck, if your car is stolen a replacement car is provided for up to 5 days or up to 14 days, depending on your policy underwriter, or until your car has been recovered, whichever is sooner.
If you break down more than 30 kilometres from your home and repairs cannot be carried out at the scene, we can help you get home safe and sound, via transport, replacement car or overnight stay. (2)
2) For any customer more than 30 kilometres from their home, providing repairs cannot be carried out at the scene, the following options are offered: Transport for the customer and their passengers to their intended destination OR a replacement car for up to 48 hours OR overnight Bed & Breakfast accommodation for the driver and passengers while they are waiting for repairs to be finished. For policies underwritten by Allianz plc a limit of 50km/30 miles to the nearest repairer/own garage whichever is closest applies.
Limits apply and are dependent on your car insurance underwriter and those applicable to you will be outlined in your policy booklet.
We value your feedback
This is my second year insuring my car with An Post Insurance, which is unusual for me. Normally the premium in year 2 is much higher than year 1 & I insure elsewhere! Not so with An Post Insurance. I got a better quote & policy this year. Everything about the entire process was hassle-free. Simple payment method & I received my documents, including insurance disc, in the mail the next day! An Post Insurance are definitely worth checking out... Martina 02 - Sept - 2024
Good to Know
We've gathered together all the details you need to better understand how Breakdown Assistance works. Take a look at our FAQs and learn more about how we can help you get the cover you need, at the price you prefer.
Open driving is an optional cover available from An Post Insurance. Open driving allows other drivers to drive your car, with your permission, as long as they are a certain age and hold a full EU/UK licence. Driver/vehicle eligibility criteria and restrictions may apply. Please see your specific Underwriter below for further details.
AIG & Aviva Policies: Cover is provided for any person free from accidents, claims, disqualifications, endorsements and convictions, aged from 25 to 70 years holding a full EU or UK driving licence - The driver cannot have any penalty points unless they are named on the policy.
FBD Policies: Cover is provided for any person free from accidents, claims, disqualifications, endorsements and convictions, aged from 25 to 71 years holding a full Irish, UK or EU driving licence. Up to 6 Penalty Points are allowed provided they are not court awarded.
Allianz Policies: Cover is provided for any person free from accidents, claims, disqualifications, endorsements and convictions, aged between 30 to 70, holding a full clean Irish, UK or EU driving licence & no more than 6 penalty points or 2 fixed charge notices.
It is not necessary to purchase this optional extra in order to purchase a Car Insurance policy.
Step-back No Claims Discount is an optional extra, which allows you to keep part of your no claims discount in the event of a single claim.
Allianz policies, Stepback included as standard. For full breakdown of their NCD scales please see their policy booklet here.
For AIG, Aviva & FBD your No Claims Discount will reduce as follows:
AIG policies
- 55% to 30%,
- 50% to 30%,
- 40% to 20% or
- 30% to 10%
Aviva policies
- 50% to 20%,
- 40% to 10% or
- 30% or less to nil
FBD policies
- 75% to 55%,
- 70% to 55%,
- 65% to 55% or
- 55% to nil
- 35% to nil
It is not necessary to purchase this optional extra in order to purchase a Car Insurance policy.
For an additional premium, our protected No Claims Discount option allows you to have either one or two unlimited claims in a three year period, without losing your No Claims Discount depending on your policy underwriter. (We will not take account of windscreen, fire or theft claims.)
For each policy underwriter's No Claims Discount scale please see their policy booklet in our Document & Forms page.
It is not necessary to purchase this optional extra in order to purchase a Car Insurance policy.
For an additional premium, and depending on your Policy Underwriter, Protected No Claims Discount with Step-Back option allows you to have either one or two unlimited claims in a three-year period, without losing your No Claims Discount. (We will not take account of windscreen, fire or theft claims.)
For subsequent claims, the Step-Back No Claims Discount will then apply.
For each policy underwriter's No Claims Discount scale please see their policy booklet in our Document & Forms page.
Your certificate of insurance will be issued once you have arranged payment terms and returned all of the necessary documentation to An Post Insurance.
