Keycare Cover
We're Human About Insurance
Keycare cover can save you the replacement cost of your keys and what's more, it's only €12.60 (incl. government levy) for the year – that’s just over €1 per month. An Post Insurance is a 100% Irish-owned company, so we understand what matters most to you.
Keycare Benefits
If no duplicate available, our underwriters will cover the cost of a replacement key, locksmith charges or new locks up to the cover limit within that period of insurance. (1)
You can have an unlimited number of claims for replacement keys up to a combined total of €1,500 per annum. These claims will not affect your No Claims Bonus.
If your key is broken/broken in a lock by you, you will be covered by Keycare up to €100 per claim for replacement key and Locksmith charges.
If your car is unusable as a result of broken, lost or stolen keys, where no duplicate is available, you may request vehicle hire.
1) If your key is lost and there is a duplicate key, our underwriters will only cover the cost of a replacement key up to the cover limit.
This cover is administered by Keycare Assistance Limited and underwritten by MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAPFRE ASSISTANCE Agency Ireland
Keycare Cover
For just over €1 per month you can cover the unwelcome costs of having to replace your missing, lost, broken or stolen keys. Keycare cover is an optional extra, it is not necessary to purchase this in order to purchase a car insurance policy.
Get a QuoteHow we Help
For full details on our Keycare cover please view our Keycare Policy Summary
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You will be given access to a 24 Hour Helpline for support, locksmith availability and claims notification.
Emergency Assistance provided if your keys are locked in your car or home.
How to claim
Theft
If an insured key has been stolen, it must be reported to the Gardai immediately and a crime reference number obtained. Keycare cannot deal with your claim for stolen keys until you have reported the theft to the Gardai and confirmed the crime reference number to Keycare.
Making a Claim
You must report any claim to Keycare as soon as possible and within 45 days of the insured event. To make a claim call 01 431 9639 and quote the fob number. When the claim has been authorised, Keycare will send you two copies of the Statement of Facts based on the information you have supplied. This is the information Keycare will use to handle your claim, so it is your responsibility to ensure it is correct. You must submit valid invoices/receipts (in respect of expenditure authorised
by Keycare), and any necessary supporting documents, to Keycare within 120 days of the insured event.
Supporting Documents
When you make a claim in respect of vehicle keys, you must, if requested provide a valid vehicle licencing certificate, or, a contract or lease agreement containing the registration number of the vehicle. When you make a claim in respect of other keys, Keycare may, at its discretion, ask for supporting documents (such as evidence of address in the case of house keys).
Maximum Number of Claims
Within the period of insurance, you may make more than one claim, but the total aggregate sum payable in each period of insurance cannot exceed the cover limit.
Fraud
If any claim is in any respect fraudulent, or if any fraudulent means are used to obtain benefit by you or anybody acting on your behalf, including exaggeration of the claim, or submission of forged or falsified documents, you will not be entitled to any benefit under this policy and criminal proceedings may follow.
We Value your Feedback
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Very quick service and well explained. – Robert, June 2022
It was so simple to claim excellent service from start to finish. First time in 40 years I have ever lost my car key and thought it would be much more problematic. – Mary, June 2021
Until I lost my keys I didn’t realise how difficult losing your keys was. Very impressed with the service – Tonia, March 2021
It covered a broken key not just lost or stolen – Gareth, Oct 2021
On my way to visit my brother in hospital, the overall assistance I got was super and I was in a distressed state. My brother was very ill in hospital – Teresa, April 2021
It was hassle free & prompt – Paul, Feb 2021
Top 5 FAQs
We've gathered together all the details you need to better understand how the Keycare cover works. Take a look at our FAQs and learn more about how we can help you replace your broken, stolen or lost keys. Get the cover you deserve, at the price you prefer.
When you receive your key fob, you should take a separate note of the unique ID number found on the back and then attach it to your key ring as soon as possible.
If an insured key has been stolen, it must be reported to the Gardaí immediately and a crime reference number obtained. You should then call the Keycare Helpline number on 01-431 9639 to begin the claims process. It’s important to note that Keycare cannot deal with your claim for stolen keys until you have reported the theft to the Gardaí and can then confirm the crime reference number to Keycare.
As soon as you notice your keys are lost or broken, you should have your unique key fob number ready and call the Helpline number on 01-431 9639
If your keys are locked in your car and you do not have a duplicate key, you will be entitled to claim back the cost of locksmith charges for gaining entry to your vehicle. Please note the cover and call out limits detailed in your policy schedule, as you will only be entitled to claim back costs within this range.
The keys of the policyholder, any immediate family member permanently living with the policyholder at the same address and any named driver on the car insurance Policy Schedule during that period of insurance.
Need Help?
Please refer to our policy booklets for full cover details and terms and conditions that apply.
